I called to get my ac inspection done on a home I bought. When I called I knew I was in good hands. The warmth and kindness that I felt after speaking to Mindy was indicative of what great customer service is all about. Jerry was great at explaining exactly what needed to be fixed and helped us understand the pros and cons of using the stamp cooler. He stated the facts and let us decide, his approach was very consultative based on our needs. He wasn't trying to nickel and dime us or try to sell us something that wasn't in our best interest. I highly recommend this company. I feel blessed to have found such a great company to help keep us cool in our new home.
They were very professional and even showed us the diagnostic report regarding our a/c. I would definitely recommend them.
A family business that I've dealt with for five years, referred by a neighbor. Intelligent, attentive office and tech staff are always willing to address questions and concerns. Focus is on my convenience when scheduling service calls, and they're at the top 1% of businesses that honor appointment times, initiating and maintaining contact on the rare occasions that there are changes. Recently, another nice touch: emailing name and photo of service rep ahead of time.
Always excellent service from Jerry and staff.
I have had R&R check our heat pump on 2 separate occasions. The
technician was very knowledgeable & courteous. I will have them again to service my air conditioner this fall.
R&R is very prompt to take care of our needs. I recommend this company EVERY CHANCE I CAN. To ensure my family and friends get the same exceptional service i received from R&R Refrigeration.
Always a great experience to have R & R come out. This year they discovered a small problem, fixed it, and it was all on my warranty, so all is as good as new.
I have used R&R for longer than l can remember and will continue to do so . They are quick and do a great job.
Jerry was very thorough, washed off the outside of the A/C as well as the inside. Also had a referral for sealing our duct work. R&R is fantastic!!
Bolts Metallizing Curtiss-Wright Service Technolgoies
Excellent, timely and professional workmanship!
awesome place installed a new trane unit on my rental three years ago still running strong, they also re worked the duct work on my mother in laws house knocking her bills down almost 40 dollers a month !!!!! thank you R&R
Our experience with R&R was to the highest expectations you could ever dream of I highly recommend them for your cooling and heating needs
R&R did a good job. They took care of issues that were extremely frustrating to all evolved and at the end of the repair we were very pleased. Excellent customer service and technicians. Honest
Great customer service. They responded to our needs with reasonable pricing and fixed our AC unit quickly.
Honest, no clowning around, prices could be a bit lower but, the tech who arrived, was neat clean and polite. He wound up being here for more than 4 hrs. Fair honesty integrity in the end are worth it. 4 stars only because I wish it would have been a bit less expensive.
Charles and Nora Inman
Really nice people. Great service.
Great to work with ,lot's of follow up during the work .Great install very clean workmanship.Would recommend them if you need any H V A C repairs and or new install's .They were great to work with
We have our two annual heatpump system check up's done with R&R each year. They are the only ones that have ever checked the whole system including the equipment in the attic. Very honest and knowledgeable. Highly recommend.
These guys are great! Always prompt and done right the first time. What else can you ask for.
As always I received good service from Jerry, Mindy, and the gang at R&R. Dan in Phoenix
Thank you for responding so quickly to our emergency and getting our AC backing up and running.
First of all I was very impressed that the technician came on time. Secondly he diagnosed my problem and told me exactly what the cost would be. Thirdly. It has been working fine since he came. Thank you
R&R assisted me with determining the location of a strong vibration in a common wall between my condo and the neighbor. The evaluation was professional and thorough, even with the limitation of not being able to touch the neighbor's unit. Their evaluation was then confirmed when the neighbor addressed the problem. In an inherently touchy situation, R&R was very helpful in helping me communicate the problem with my neighbor's unit. Thank you!
Efficient, on-time, good value, serviceman, who was also the owner, was friendly, very knowledgeable, and stayed late until the job was done. I recommend R & R.
Desert Cove Assembly Church
R&R has been our go-to AC specialist for years. They respond same day and treat us better than family. Integrity and honesty describe this company and I am happy to give this 5 star review.
Service was timely, efficient and very professional. I will hire R&R without hesitation in the future. Thanks for honest affordable service.
Excellent service and very friendly staff
Punctual, fast, and honest. Couldn't ask for more.
Our experience with R&R hasn't changed in 25 years. It was terrific then, and it is terrific now. We wouldn't think of calling anyone else. Thank you, R&R!
Doris and Bob
Straight to the point, no nonsense and gets the job done right the first time. Family oriented and concerned about my kids staying cool. Now that's customer service.
Mostly was the promp service and at a fair price...i tought i neede a new unit but u save it thank you
A/C was installed exactly as promised. Technicians were very neat and efficient. I've been a customer for over 20 years and have never been disappointed with R&R.
Had used R&R for my rental property and for my home.
Have always been very happy with the service, price and the
techs are very good and explain everything in terms that I
understood. Will tell my friends and family.
Timely, Accurate diagnostics, and very cost efficient.
Best air conditioner insulation I have ever had
1 on time
2 the right a/c for my house
3 the job site was very clean after insulation was done
4 I have had this a/c for 9 months and it works great
With R&R it's always a great experience. Always on time and gets the work done thoroughly and efficiently
I confirm that I have done business with R&R Refrigeration Heating & Air Conditioning and that my review is valid. Very good customer services get the job done. My experience with this company rating them with five star. They make me feel like I was in the family that a good experience. I would use them again I purchase a cooler and the came to service it every summer.
Quick response, and an affordable price. Thank You.
This company is great. When our heating and air system turned 10 years old we were told it needed to be replace by a few well known companies that came out to do a "tune up".
We tried R&R about 4 years ago. They came out to do a tune up and said everything was fine. It's still working today!!
They confirm appointments and let you know if they are running late. Everyone that works there is courtesy and friendly.
We would highly recommend them.
Gold Tech Industries
R&R Refrigeration staff is great! They have repaired several of our Air Conditioners over the last few years. They have been courteous and prompt to respond on the scheduled time. They have been a pleasure to work with. Neal
Great service and personable staff. My relationship came by referral and I would also highly recommend.
Good service at a fair price. Would use again.
I was very pleased with the very professional service. The technician was very knowledgeable . I would recommend R & R to anyone. They were at my home when they said they would be an repaired my AC in no time.
Fast service during the heat of summer. Have used them in the past and will use them in the future.
We had a very good experience! The receptionist and technician were helpful and competent.
My family and I have used R&R Refrigeration for over 20 years. They are by far the best heating and air conditioning company in the valley. The technicians are knowledgeable and honest. Their prices are very reasonable, and their service cannot be beaten. We have them come out every year to inspect our AC unit to ensure that it is in top notch shape for the grueling summer.
It was very good. I would recommend you to all.
Always get good information and good service from R&R. Had a new split system installed by R&R, after interviewing three operations...only R&R gave good information before the sale; and, the installation went smoothly and as scheduled. Strongly recommend R&R.
R&R takes good care of our heat pump system and makes sure we are running cool in the summer and warm in the winter!
Triple A , R&R does a great job !
WE LIKED YOUR SERVICE REPAIRMAN KNEW WHAT HE WAS DOING BUT IT SEEMED TO TAKE A LONG TIME! ALL SEAMS TO BE WORKING GOOD
Excellent, timely and thoughtful service. When we arrived in our home in Glendale after a long absence, the thermostat wasn't working. I called R&R since they had previously done some routine preventive maintenance for us. The fix was simple; new batteries for the thermostat. The technician called the office, reviewed our records and determined we were due for a regular maintenance call. So, instead of charging for a service call for something as simple as a battery replacement, he completed a full preventative maintenance service.
I have used R&R twice a year for several years servicing my air conditioner and my evaporative cooler. They show up on time, are very knowledgeable and highly trained. They are courteous and respectful of property and they do a great job. I highly recommend R&R.
I was very happy with my repair and service people.
Was good they are doing everything they can to fix our problem. Very courteous nice people
Jerry and his team at R&R have always been courteous, responsive and efficient in addressing our A/C and heating needs. We have been customers for many years, and have always received excellent service, both with our previous 'ancient' HVAC system and with the installation and maintenance of our new HVAC system. This includes going 'above and beyond' several times on late-night summer weekends to repair our AC unit when it failed. We have recommended R&R to family members who have also used their repair services and have given us very favorable feedback after doing so. We recommend R&R to anyone!
Best service in town, friendly and reasonable prices.
Great service, great rates, great people
This is a very professional company and the owners are very honest people. The technicians were reliable and my new AC unit was sold to me at a very reasonable price.
Hard workers. fair pricing , and great people to work with and I would recommend to many others looking for this service
Jerry was great very personable, honest and informative. I have used them for my annual maintenance inspection for my a/c unit and had my evaporative cooler removed and capped. I recommend them to eveyone.
La Canasta Capitolio
Very Professional, Explained everything in a way we can understand, courteous Great Company
I have used R&R several times during the past years for my residence and a rental property. They have done air and heating maintenance, installation of duct work and troubleshooting, all in a professional, efficient manner. It is my pleasure to recommend R&R for your heating or A/C needs.
R&R Refrigeration Heating & Air Conditioning replaced my AC/Heating unit this year (2015). I highly recommend them to my family and friends as they are very professional and did a great job replacing my old unit with a new one. Replacing my old AC unit was a big decision for me and I am so glad I chose R&R to do it!
I have nothing but good things to say about you guys
I have been with them for quite a few years and have always been extremely pleased.
R&R was such a big help. We moved into our home and found out that the AC was not cooling the house the way we needed it to. They were able to fit us in ASAP and were very reasonable priced. Then we had to have them come out most recently because we started to have another issue. I am very glad that they are always willing to get someone out to help us and fix the problem for us. We will make sure all our friends know how they have been there for us
My experience was great. I needed some work on my cooler and the work was completed in a timely manner. I will continue to call them for my heating & Air Conditioning services.
Clean, friendly, responsible, hard working people you wouldn't mind having as friends in your home. Quick, no nonsense, practical solutions for the everyday consumer. We were referred to use R & R while we were renting, and called them back when we bought a new home of our own. Very honest, sincere, and genuine. I know I am going on and on, but we think very highly of them and their work ethic-because it's rare, and a great find! -Madison R
Great service!!! Thank you R&R !!!
They were very professional in diagnosing the problem and eventual replacement of the unit.
They did a wonderful job. The lady who took my call keep me informed and gave me solid advice that made me believe in their service even when I was working 300 miles from the unit they were working on.I will continue to use R&R since I am new to the valley area and can trust them.
Very prompt, and professional at the same time making you feel like part of their family. They have always been up front, honest and reliable.
Needed old unit replaced. These guys came tru with the fastest reply in the dead of summer. Awesome service..
Great price...all around kick-ass job!!!
Very pleased and highly recommended.
R&R Refrigeration gave us great service. Our A/C had gone out they were out the next morning and fixed it, did a service on the unit to make it run more efficiently . Great customer service. I. will absolutly use them for all my refrigeration needs. Thank you for keeping us cool this summer!!
Your people were very knowledgeable and worked consistently until the job was completed and everything was working properly. They explained what they were doing an made sure all my questions were answered to my understanding. They did a great job.
Service from R & R has always been professional, prompt, and thorough. I have confidence that work that needs to be done really does need to be done and will be completed properly.
My experience with R&R was excellent prompt very help full cost very reasonable I would recommend R&R Refrigeration to anyone Thank You R&R Refrigeration heating and air condition
R&R was reasonably priced, trustworthy, and timely. I will use them again and believe they will give great service to others.
When my A/C went out during the summer, the folks from R&R were at my house in no time flat. They were able to fix my A/C for way less than I had expected. I wouldn't consider using anyone other than R&R, EVER!!
Great service as usual. So very happy we found you. Reasonably priced as well.
Richard and Maryann Randall
The Greatest!!! Will never use anyone else!!!!!
R&R they are at the top of my list for AC & heating and Custmer service, they are the best.
Very professional and courteous technicians. Completely trustworthy and honest. This is the most compassionate and truly caring company I've ever dealt with; I would wholeheartedly recommend R & R Refrigeration to ANYONE!
Neat and clean ! They did a fabulous job! I hope to use they again in the near future and they were so nice,!
I received prompt service after calling. I was given an estimate of
the needed work and a very thorough explanation of what each
service or part represented in the function of my air system. I was
given time, without any pressure, to decide if I wished to do all that
was recommended. I did everything and I'm very pleased.
Being in real estate business makes it difficult in finding reliable companies to use and recommend to clients. Working with R&R Refrigeration has been an easy recommendation to my family, friends and clients with their friendly service and excellent work whenever needed.
I contacted R&R because I had an issue with my A/C unit. I called and set up an appointment with them. They called me to say when they were on their way. Examined my unit told me what I needed, gave me a price and commenced to do the work. The people were very professional and I would recommend them for the work they did and the reasonable price they charged. If I need A/C work done in the future I will call them.
I have now used your service several times and have told many other people about your company. It is the first time I have ever been able to refer a company to my friends and family and know they will get superior service.
Your people are professional, polite, on time and get the job done, right, the first time.
Jerry and the team at R&R are friendly and responsive.
I've been a long time customer, R&R installed my Heating/cooling combo system, and I depend on them for my summer & winter checkup's. They simple treat me with respect, and courtesy. They have competitive prices, and I like their no Bull tell it like it is honesty. Tom Larson
Albert and Judy Bivens
Great experience! Reasonable and Honest
Bruce and Leeann Krymow
R&R is super-responsive, knows what they are doing, honest, and care about their work. And on top are a local, family-owned business, which we prefer to support. Thanks for the great service, R&R!
David and Gail Bigford
This company does customer service right. There field technicians are professional and get the job done fast. The Office Staff - well they are top notch and it is a pleasure to speak with them. Choosing R & R Refrigeration you can not go wrong. Top Notch Company.
Dennis and Donna Byxbe
We have been customers of R & R Refridgeration for more than 10 years and we enjoy their prompt, courteous, professional service. There are there for us when we need them, even for an emergency!
Denny and Sandy Osgood
I am a realtor and have used R&R for my clients. They are highly professional and do a great job. All my clients have told me they will use R&R for their family and friends. They are wonderful to work with. Sandy Osgood Coldwell Banker R.B. realtor for 18 yrs/ plus certified USAA realtor.
Doug and Heather Rutherford
Great folks to deal with!!
Greg and Amanda Garcia
The service was great! Jerry explained what was wrong with our system. Made the repairs in a timely manner at a great price. I recommend R&R Refrigeration Heating & Air Conditioning to all my friends.
Greggory and Tammy Huber
Unparalleled customer service and professionalism. From the office staff to the technicians in the field, everyone was very knowledgeable and helpful. Very few businesses are run as well as R&R. We had them out for a minor issue but they will be the ones to do all of our heating and A/C work in the future! Thanks for the hard work it clearly shows!
Guy and Elke Peire
James and Debbie Wilson
Quick service and repair. Our house was 90 degrees inside the night before we were going on vacation. You guys came out at 8pm and fixed quickly. Thank you.
John and Mary Navarrett
Excellent service and pricing.
Josh and Stacey Williams
Excellent service and great price, this a top notch service company I have recommended them to everyone I know. Thanks for your service!
Phil and Susan Arnone
Love working with them! Great family! Honest & trustworthy. I will need a new AC & furnace soon and know I can count on them to provide excellent customer service.
Susan & Phil
Ray and Judith Sons
Everyone has been very nice. They have been on time if not they alway call it let us know
Richard and Alice Clarida
We gave you a 5 star rating for honesty, dependability and for helping us locate other businesses when we need help, such as plumber and garage door repairs. Glad we found you and have recommended to you to family and friends.
Rick and Robyn Nusbaum
Customer Service was the best, everyone went out of their way to help get our system back up and cooling.
As always we would never go anywhere else.
Ron and Maxine Congrove
We have used R&R Refrigeration since they have been in business
and would recommend them. They are good people and do a good job. If they say they will do something you can count on it.
SandS Tire Co.
My experience with R & R Refrigeration has always been top notch!
We had both of our units go down within 4 hours and R&R had both back running so we could sleep in our own beds and be cool. A sprcial thanks to Mindy for her work in getting this don. Thanks Jerry for for work. Have a blessed day. John 3:16
I was so glad you were able to work me in on such a hot, hot day when the demand was so high. We have been pleased with R&R since the 1980's and never think to call anyone else!
Your team was there when i needed fast service, and was out of town. You were quick, professional and the costs were less than expected. I have now recommended you to many others, including a local neighborhood info forum. Thank you!!!
Great service, fast!! Called and had cold air within hours! Great company ????????
Nice to know that R&R was a wonderful choice for repair. I would recommend and already have to neighbors.
Frank and Jan Havelock
Very professional, friendly and knowledgable staff.
Great customer service only about an hour from the time I called until the A/C was fixed on a Saturday evening. Jerry was honest and efficient. Fair prices. Thank you
They were great and very helpful. I would recommend them to anyone.
Prompt service. Great customer service every time I called in. Take pride in the work that they do, will get it right by all means!
R&R recently installed a completely new A/C unit and thermostat. Technicians showed up as scheduled, did a great, clean job and explained how the new unit works. I have done business with R&R for over 20 years and totally trust them.
I was very please to be able to work with your company. I would highly recommend anyone with any kind of Heating or AC problems use your company. The installation of the new unit went in without a flaw. Your employees were very respectful and very knowledgeable. Best experience I have ever had with a contractor and I am a asphalt contractor.
Thank you so much for a job well done.
See you in the spring for a check up.
Judy and Albert Bivens
Great customer service!
If you want a skilled, knowledgeable technician, an office staff that is efficient, and a company that cares about you as a customer, call R and R. Yes, companies like that still exist. Jerry and Mindy are amazing.
R&R are my go to people for anything to do with heating and cooling for the three houses I own. They are reasonably priced, they tell the truth, and they carefully describe levels of costs compared with benefits.
We have used R & R Refrigeration for many years. They provide prompt service and Mindy and the crew are always a pleasure to deal with.
Great service! Very professional!
R&R saved us from our broken AC/Heater. It had been the worst lemon in the history of ACs, I swear. Luckily, it finally broke down during the winter, and not 11 more times during the summer. We called R&R the night we realized our unit had totally given up, and they had checked it out, ordered us a new unit, helped us finance it and installed it within a week! They were amazingly helpful and extremely skilled. I would highly recommend R&R to anyone in the market for genuine and reliable AC people. Thank you so much!
i would definitely rcommend R&R Refrigeration!
Excellent! R&R provided just what I needed, quickly, and at a reasonable price. What more could you ask?
Mindy is great to talk to. She walked us thru our paperwork and kept us informed as to what the next steps would be. We were able to have our ac installed quickly. The crew were very nice, friendly, and considerate. They were on time with installation and cleaned up everything. It is a pleasure to have had them install our HVAC. Would recommend them in a minute!
We are so glad we found R&R Refrigeration on Facebook! They are prompt, courteous and professional in every way. Mindy and the crew are great people. Our HVAC was installed in a very timely manner - we couldn't be more pleased with R & R!
Great service as usual. Everything is working fine.
Calling R&R to fix a noisy air handler is one of the best decisions we've made all year. Jerry arrived on time and was very courteous and professional. He discovered the handler wheel had warped due to years of dirt build-up. He noted other troubling signs indicating low Freon and neglect (This despite paying for years of tune-ups through our home warranty company.) Jerry offered a rejuvenation service - which included major component cleaning, Freon and anything else to get the unit back up to spec all for a reasonable price.
After the work was completed Jerry explained all that was done, even showing before and after pictures. Wow! The air-handler noise is gone and the AC is now blowing cold air, rather than the 'cool-ish' air it had been for a couple years.
With the great results, great service and great communication, I couldn't be more pleased.
The next time my AC has an issue or when I'm ready to buy a new unit, I'm calling R&R.
Jerry is a miracle worker!! It's hard to find someone who understands swamp coolers. I wasted money on an "a/c specialist" & even tried an electrician!
For a low price service call Jerry had the temperature dropping in my house is just a few minutes!
Call R&R! Tell them to send Jerry!
Wonderful service. Technicians were on time, did wonderful work, helpful and informative, and very polite.
Everything was great
Rick and Mary Vizzerra
Solid customer service. 24/7 service at it's best. My daughter's A/C went out and they have 2 small children. I Facebook R&R late at night a got a quick response. They had a tech in first thing in the morning and got it fixed in a timely manner. Great Service.
Guys came out and were able to quickly identify the issues with the system and complete the inspection; having the exact information made the process with my home warranty company seamless and easy.
very nice people... fixed my A/C fan motor and I was back in service. I would recommend them and use them again if the need arises.
Very prompt, friendly and helpful. I would highly reccommend them!
I can't say enough good things about this company as whole. Short version,-Fastest service, AMAZING customer care for being so accommodating w my crazy schedule, great pricing. I needed a whole new unit and they made the entire experience so much easier and less scary. So, so happy I chose a local company. Just above and beyond!
My experience with R&R was a blessing and a negative turned into a positive. I bought a new unit last year from the company that R&R bought. I have had nothing but problem with this very expensive unit, Jerry From R&R told me this was a very large unit for the size of my house. I was so reluctant to call not knowing the business was under new ownership. I called before hours because my air was out again, I left a brief message, Mindy called me back to get my information, I asked her are you a new owner, I knew immediately. She sent her crew and it feels the best it has ever been in my house. Jerry explained everything to me that has happened to my unit. They are wonderful, I love their mannerism and especial their customer service. I am sure they have a lot of clean up from the other company, but I give them a 10 and I hope we can keep them. The cost was more than fair. Thank you Jerry and Mindy your the greatest. Georgeine
My central air died on a Friday morning. I called the Rental agency that I rent through, and they put me in contact with R&R. When someone came to assess what needed to be done they told me that a part needed replacing, and they had to wait for approval from the rental agency. After calling the agency for hours with no response, R&R was kind enough to fix my AC anyway, knowing that no one can go for a weekend with out AC in the summer. Almost a week later I still haven't heard back from the rental agency, but my AC is working great! I am so thankful to all the staff at R&R. They truly care about their customers (unlike my rental agency).